Learn More About Messaging - SmartPhone

After you log on to Kore.ai Messenger, the Chats screen is displayed.

Kore.ai messages are like any other text message, but with added features. Message exchange through Kore.ai is highly secure as messages are encrypted at rest using the AES-256 encryption standard.

Create a New Message

  1. On your iOS smartphone, tap the Message icon on the Chats screen or on the Android app, click the Message  icon at the top right corner of the screen to create a new message.
  2. Tap the Add  icon to add message recipients from Recent, FavoritesCompany (if company account), and Device contacts.
  3. Enter the message content, and then optionally add message policies  and attach files to your message.
  4. Tap Send to send the message.

Messaging Non-Kore.ai users 

You can also send a message to a non-Kore.ai user. Simply enter the email address or smartphone number of the user in the To field, and an email with a link is generated and sent to the non-Kore.ai user. When non-Kore.ai users reply to your message, you will receive a message in Kore.ai Messenger.

Kore.ai emails are perfect when you need to share confidential information with a contact outside of your company network or area. For more information, see Communicate with Kore.ai Messenger.

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