Learn More About Messaging - Kore.ai Desktop for Web

After you log on the Kore.ai Desktop App, the Messages  panel is displayed.

Kore.ai Messenger messages are like any other text message, but with added features. Message exchange through the Kore.ai Messaging Platform is highly secure as messages are encrypted at rest using the AES-256 encryption standard.

Create a New Message

  1. On the Chats page, click New chat.
  2. In the New Chat pane, click the  icon to add message recipients from Recent, Favorites, and Company (if company account) contacts.
  3. Enter the message content. You can optionally add message security policies , attach files , or add emojis to your message.
  4. Press Enter to send the message.

Messaging Non-Kore.ai users 

You can also send a message to a non-Kore.ai user. Simply enter the email address of the user in the To field, and an email with a link is generated and sent to the non-Kore.ai user. When non-Kore.ai users reply to your message, you will receive a message in Kore.ai Messenger.

Kore.ai emails are perfect when you need to share confidential information with a contact outside of your company network or area. For more information, see Communicate with Kore.ai Messenger.