The Primary Master Admin in the Kore.ai Enterprise Admin Console is usually the first person who registered the domain with Kore.ai. The Primary Master Admin is a permanent role that cannot be deleted and should be assigned to the person responsible for the Kore.ai Messenger domain. If you need to change this role to another admin, for example, you as the Primary Master Admin, are leaving the company, you can transfer the role to another admin user. This topic describes how to transfer the Primary Master Admin role to another admin user in the Users & Teams module.
Note: Only the current Primary Master Admin, when logged on to the Enterprise Admin Console, can transfer the role.
Complete the steps in the following procedure to transfer the Primary Master Admin role to another admin user.
- On the Managed Users tab on the Users page in the Users & Teams module, in the Kore.ai Enterprise Admin Console, click the user name of the current Primary Master Admin in the Name column. The < User > page is displayed.
- In the Admin role section, click Transfer Admin Role.
- In the Transfer Primary Master Admin Role confirmation dialog, click Transfer Role.
- In the Select the new Primary Master Admin dialog, select an existing admin user to transfer the Primary Master Admin role to, and then click Apply.
Your admin status is immediately changed from Primary Master Admin to Admin, and your current Kore.ai session is closed.