Sharing Images and Videos

On your smartphone, you can share pictures and videos using Kore.ai Messenger by selecting Pictures  icon or the videos  icon displayed in the Compose Message field on the New Message screen.

Tap the Camera  icon to take a new photo and attach it to your message or tap the Browse pictures  icon and then select an image from your smartphone picture album.

 

Similarly, you can record a new video clip by tapping the Video Camera  icon or, you can browse the video clip library and attach an existing video clip to your message.

Note: Your Kore.ai Enterprise Administrator for your company may have setup Application Roles or Mobile Device Management used to limit the features or channels of the Kore.ai Messaging Platform. Some features or channels for Kore.ai Messenger may not be available.

On Kore.ai Desktop for Web or the Desktop App, click the Attachments  icon. In the Attachments command menu, select one of the following attachment types:

  • Record audio
  • Record video
  • Capture photo
  • Choose local file
  • Choose cloud file
  • Share a location
  • Share a contact

WebChatsAttachFiles.png

Attachment Limitations

The maximum size limit for a message, is 25MB. You can attach up to six attachments to a message.

To share files of a larger size, we recommend that you share such files via cloud-based storage systems like Google Drive®, which can be accessed using a link from Kore.ai Messenger. For more information, see Accessing your Files.

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