Customize Your Notifications

Visual and sound notifications are enabled by default in the Kore app. However, you can choose to mute Kore notifications temporarily.

To mute all notifications on your Kore smartphone app temporarily, tap your account on the top left corner of the screen. On the Account screen, enable Do Not Disturb. You can mute all Kore notifications for the account, for a time period ranging from 30 minutes to 21 days. Or, you can mute notifications for the account, permanently.

This ensures that no push notifications and sound notifications are generated by the device (smartphone, desktop, or browser) until the Do Not Disturb time period expires. However, when you open the app and view the Home screen of the account, a blue dot on the message indicates which message thread and teams have unread messages.

To selectively customize notifications, tap Settings. On the Settings screen, enable and disable notifications for messages, teams, and rooms.

In addition, you can enable different notification sounds for different events. For example, enable the Ring-Ring notification sound for New Room Messages and the Red Alert notification sound for Important Alerts.

On Kore Desktop For Web or the Kore App, access notification and Do Not Disturb settings when you click your account name on the bottom left corner of the page.

To mute all Kore notifications temporarily, on the user menu, select Do Not Disturb to mute all notifications for the time period specified ranging from 30 minutes to 21 days. 

You can click Settings on the user menu to selectively customize your notifications. On the User Settings dialog, enable and disable notifications for direct messages, group chats, teams, and rooms.