Communicate with Kore.ai

 On the Chats  screen, you can view messages from your Kore.ai Messenger contacts along with messages from Teams, and Bots on their respective tabs.

For iOS, when you click the New Message , enter the contact name in the To field.

On the Android app, click  at the top right corner of the screen to create a new message.

Chat messages

Kore.ai chat messages are like any other text message, but with added features:

Message exchange through Kore.ai on the Internet is highly secure as messages are encrypted at rest using the AES-256 encryption standard.

Emails

Kore.ai emails are perfect when you need to share confidential information with a contact outside of your company network or area.

You can apply message control policies to your email, track the lifecycle of your email, and record and attach sound and video clips to your email. Other attachments include photos, location addresses, contact details, and shared files.

Use Kore.ai email  to communicate with anyone (including non-Kore.ai contacts). When you send an email to a Kore.ai user, the email will display in two locations for the recipient Kore.ai user:

  • Chats screen in Kore.ai Messenger
  • Email account inbox, for example, Gmail®, Yahoo®, or Hotmail®

If you apply message control policies to a Kore.ai email, or attach files to the email, then the content of the email can be accessed via a link. If the recipient is not a Kore.ai Messenger user, the recipient must click the link and sign up for Kore.ai to be able to access the contents of the email, and the attachments.

Note: You cannot send an email to a user whose Kore.ai account was created using a phone number.

Message attachments

While composing a Kore.ai message, you can apply message control policies and attach files.

You can attach Recordings iOSMicrophoneIcon.png, Pictures iOSCameraIcon.png, Videos iOSVideoIcon.png, Attachments iOSAttachmentIcon.png, Contact Information iOSContactsicon.png, or Location iOSLocationIcon.png to your message.

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