Team Analytics Module Overview

The Analytics module in the Kore.ai Team Admin Console provides a snapshot of your team activity, storage consumption, and volume of traffic by room post or message type. You can also view the activity of each team member and the user activity trend over a specified period of time.

The following illustration shows an example of the team Analytics module with the Activity Report page displayed.

In This Module

The team Analytics module consists of the following pages:

  • Activity Report Page

    On the Activity Report page in the Analytics module of the Kore.ai Team Admin Console, you can view numerical data snapshots of your team activity. You can use the analytical information to make informed decisions to manage and administer team members, rooms, and Bots.

  • Audit Report Page

    On the Audit Report page in the team Analytics module, in the Kore.ai Team Admin Console, you can view Kore.ai system and team member-generated events. For example, a system-generated event a message about team storage remaining levels to all team members. An example of a user-generated event could be sending an invitation to a new team member. Using the controls on Audit Report page, you can select event categories, events, and time periods to drill-down and filter events as needed.

Next Steps

You can view a summary of statistics for your team as a snapshot. For more information, see Viewing Team Activity Reports.

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