Team Admin Console Dashboard

Welcome to the Kore.ai Team Admin Console dashboard!

The Dashboard page in the Team Admin Console is your one-stop activity and team member overview of your Kore.ai team account. On this page, you can view your team membership in Kore.ai Messenger including their user role, the amount of message activity for your team members and rooms, details for Kore.ai bots and tasks for your team.

New to the Team Admin Console?

If you just became a new Team Admin, your Dashboard page may not yet be populated with data. So keep checking back to see your data!

Even if you don't have data displayed on the Dashboard page, you can still get started with learning more about the Team Admin Console modules and features! For more information, see About the Kore.ai Team Admin Console. The following illustration shows an example of the Team Admin Console Dashboard page in the Team Admin Console.

About the Dashboard

The Dashboard page in the Team Admin Console is a visual representation of messaging traffic for managed members in your team. By default, data for the Dashboard page is displayed showing message traffic during the last 24 hours for your team. Data is updated every five minutes and you can refresh your browser window to view the latest data.

For any report, you must define the time period for the data that you want to view. The following illustration shows the controls to select a time period.

To change the default time period, select one of:

  • All Time - All data aggregated since the account was opened.
  • 7 Days - Data aggregated during the previous seven days is displayed.
  • 24 Hours - Only data aggregated during the immediately preceding 24 hours is displayed.
  • Custom - Click to display the Custom Date Range dialog that you can use to define a specific date period. This feature is only available to Premium Plan accounts.

On the Dashboard page, you can view member data, member messaging activity, and member task activities.

The following illustration describes the graphical information displayed on the Dashboard page.

View the number of members for your team as:

  • Total - The total number of managed and unmanaged team members for the time period specified.
  • Members - The number of team members.
  • Admins - The number team members assigned to a custom or built-in Team Admin role.

Hover your mouse over the red, orange, green, or purple sections of the circle graph to display the percentage of messaging, alerts, and task activity for:

  • Posts - The percentage of activity for standard posts exchanged between team members for the time period specified.
  • Secure Post - The percentage of activity for secure posts exchanged between team members for the time period specified.
  • Alerts - The percentage of activity for alert messages sent between team members for the time period specified.
  • Tasks - Displays the number of tasks initiated by your team members.

When you click Direct, you can view the number of direct messages exchanged between team members.

View the bot icons for the latest bots added by the members in your team. Click See Details to view the Bot Activity - <Time Period > dialog to view activity details for each bot as shown in the following illustration.

About Current Storage

The Team Admin Console Dashboard page also shows information about storage usage for your team. The amount of server storage space depends on your Kore.ai plan. Storage usage is accumulated for posts, alerts, comments, and file attachments. Hover your mouse over the blue or gray sections of the circle graph to display the percentage of used or free storage space.

The following illustration is an example of the Current Storage section on the Dashboard page with the blue section for used storage space selected.

Next Steps

After reviewing your team and member statistics, choose any module on the left navigation menu for more detailed information and additional module features. For more information, see About the Team Admin Console.

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