Modify Profile and Account Information

You can create a Kore.ai profile in Kore.ai Messenger to describe yourself and your interests. If you have a company Kore.ai account, then you can share your job title, department, and working hours. You can update your profile and account-related information on the Profile tab in Kore.ai Messenger.

 To access the Profile settings, tap the Profile tab on your Navigation bar on the bottom of the screen. On the top right corner of the Profile screen, tap Edit and access your Edit Profle screen.

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Switch between multiple Kore.ai accounts that you own by swiping accounts on the Navigation bar. To add an account to the Navigation bar, tap Add account  and sign in to another Kore.ai account.

On your Profile screen, you can add up to four additional identities if you have a personal Kore.ai account. For more information, see Create an identity.

On the Profile screen, update details like first name, last name, title, department, password, profile picture, work and location details, and then tap Done

On Desktop for Web or Desktop app, click your account name on the bottom left corner of the page, and then click Account. 

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Click the Edit button on the bottom right corner of the page.

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Update any information that you need to update relating to your account, and then click Save Changes. Your account information is updated in Kore.ai.

Sharing working hours

You can also add information such as your working hours, work location, and home location. This information is not displayed to other users. Kore.ai shows a generic message to other Kore.ai users to deliver a message to Steve, for example, During Steve's Work Hours. When selected by a sender, the message is delivered to Steve during the work hours selected on the Account screen.

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