Navigate the App

You can access any one of Chats, TeamsBots, and Profile from the Kore.ai Messenger Home screen. Tap Chats  to view your chat and email messages.

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On the Teams  tab, create a new team or view an existing team. 

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Tap Bots  to view bot messages and to perform bot tasks. To select and install bots, tap Get Bots on the top right corner of the screen. 

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Note: Your Kore.ai Enterprise Administrator for your company may have setup Application Roles or Mobile Device Management used to limit the features or channels of the Kore.ai Messaging Platform. Some features or channels for Kore.ai Messenger may not be available.

To view and edit your account-related information or view recently shared files, tap your account profile picture on the top left corner of your Home screen. On the Profile screen, you can modify your profile details, or access Kore.ai Settings.

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On Desktop for Web or Desktop App, the left navigation panel enables easy navigation between Messages, Bots, and Teams. To access Account information, click your account name at the bottom left corner of the screen.

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Teams

 On the Teams screen, all teams that you are a member of are listed in order based on the latest activity.

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Note: Teams displayed with colored backgrounds are teams that have unread posts and comments.

Other team-related actions are:

  • Tap the Add  icon to create a new team. 
  • Tap the Browse all Teams tile to view other public teams in your domain.
  • Tap the Notification iOSNotificationBellIcon.png icon on the top right corner of the screen, to view all team @mentions, team invitations, and invitations to join a team.

Similarly, on Kore.ai Desktop for Web or Desktop App, click the Add  icon to create a new team. View the Browse all teams section to view all the public teams in your company (if you are a member of a company Kore.ai account).

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Note: Kore.ai Messenger users with a personal account can only view teams they are a member of.

Files and Contacts

On Desktop for Web or Desktop App, click Files  to view files that you shared with others and the files that others have shared with you. You can also access cloud-based storage systems such as Dropbox® and Google DriveTM.

WebTeamFiles.png

Tap to view company contacts, or recent contacts. 

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