Managing Rooms

On the Manage Rooms page in the Kore.ai Team Admin Console, you can add, modify, and delete rooms. A room is a child message exchange within a team that you can define room members, and then define permissions for the room members to add or view the room posts. You can also limit access to a room for external users.

The following illustration is an example of the Managed Rooms page in the Manage Rooms module in the Team Admin Console:

To sort the list of column values, click the Arrow Up  icon or Arrow Down icon to the right of a column name. The following list describes the columns displayed in the admin console table.

Column Description
Room Name The name of the room displayed in the Team Admin Console. To modify room settings, click a room name in the Room Name column. For more information, see Modify an Existing Room.
Created By Displays the name of the team member that created the room.
Members Displays the names of team members that can participate in a room. When all team members are participants in a room, All Members is displayed. Click to display the Participants tab for the room.

When you click the Members column for a room, the Editing < Room Name > dialog is displayed. Click the Participants tab to view a table of room members. To sort the list of column values, click the Arrow Up  icon or Arrow Down icon to the right of a column name. The following list describes the columns displayed in the admin console table.

Column Description
Member Name Displays the Kore.ai Messenger user name and a thumbnail of the user profile image, if provided. By default, if an image in not provided by the user, the first letter or character of the first and last name are displayed instead.
Plan Type The Kore.ai plan for the Kore.ai Messenger user. One of:
  • " -- " - The user was invited to join Kore.ai Messenger as a managed user but has not yet completed the registration.
  • Free
  • Premium
Department If defined in the Kore.ai Messenger user profile, the company department of the Kore.ai Messenger user.
Title If defined in the Kore.ai Messenger user profile, the company title of the Kore.ai Messenger user.
Team Role Displays the team member role, which can be one of:
  • Member - A managed user that is a member of a team.
  • Admin - A team member delegated the role of Team Admin by the Team Owner.
  • Team Owner - The user that originally created the team. A Team Owner can perform administrative tasks and can delegate the Team Admin role to a team member.

Note: Both the Team Owner and Team Admin can perform administrative tasks to manage team members.

Post Into a Room Enables or disables permissions for a team member to add a comment in a room.
Respond For Team Enables team member to respond to a message on behalf of the team. If enabled, the user can respond to a message as :
  • User
  • Team

This section describes the commands available on the Action bar for the Manage Rooms module.

The list of entries in an admin console table can be very large depending on the size of your company, for example, a list of users or teams. To find one or more specific members, in the Search field, enter at least three characters and then press enter.

Note: The number of search terms in a search query is unlimited, however, no more than the first 20 characters of each search term is used to return search results.

To view all entries, clear the search field, and then press the Enter key.

Click the Add New WebAddNewButton.png button to display the Create a new Room dialog. For more information on adding a new room, see Create a New Room.

Select one or more rooms to delete, and then in the Group Action drop-down list on the Action bar, click Delete. For more information, see Delete a Room.

In This Section

Next Steps

Only team members, from your domain, or external users on your team can be added to a team room. To add a non-team member to a room, you must first add the non-team member to your team. For more information, see Enrolling a team Member.

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