Managing Your Groups

On the Groups page in the Users & Teams module, you can create and manage logical related groups of managed users, as well as importing groups, such as your company Active Directory groups.

You can create a custom group of users, for example, by geographical location, department title, or common interest. Groups are automatically created when you import organizational units using Active Directory.

The following illustration is an example of the Groups page in the Users & Teams module.

To sort the list of column values, click the Arrow Up  icon or Arrow Down  icon to the right of a column name. The following list describes the columns displayed in the admin console table.

Column Description
Group Name Displays the group name. Click a name in the Group Name column to edit the members of the selected group.
Description Displays the optional description of the group.
Source The source used to create the group. One of:
  • Local - The group was created manually in the Users & Teams module.
  • AD - The group was imported or synchronized using Active Directory.
  • System - The group was created as a default group by Kore.ai, for example, everyone.
Membership Displays the number of group members as users, and the number of groups as child members of the parent group.

Click the Users link to edit the list of Kore.ai Messenger users for the selected group.

Click the Groups link to edit the list of child groups in the parent group.

Control Templates Displays the Enterprise Admin or admin user assigned message templates for message control applied to the selected group.

Click the Message Control link to view a list of assigned message templates applied to the selected group.

This section describes the commands available on the Action bar.

The list of entries in an admin console table can be very large depending on the size of your company, for example, a list of users or teams. To find one or more specific groups, in the Search field, enter at least three characters and then press enter.

Note: The number of search terms in a search query is unlimited, however, no more than the first 20 characters of each search term is used to return search results.

To view all entries, clear the search field, and then press the Enter key.

Click Add new group to display the Create New User Group dialog to add a new Kore.ai Messenger group to your domain. For more information, see Create a Group.

In This Section

Next Steps

You may need to add or remove users to or from your domain. For more information, see Managing Your Users.

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