Working with Managed Users

On the Managed Users tab on the Users page in the Kore.ai Users & Teams module of the Enterprise Admin Console, you can add and review the managed users in your domain, remove a managed user from your domain, and if desired, change the Status of a managed user to an inactive Status. Before you can control an unmanaged user, you must first add the unmanaged user as a managed user. For more information, see Working with Unmanaged Users.

From the Managed Users tab, you can select individual users and then review, and if desired, modify user profile information, view group membership, team participation, and so forth, just by clicking the user name. For more information, see Working with a Managed User.

The following illustration is an example of the Managed Users tab on the Users page in the Users & Teams module.

The following list describes the columns displayed for each Kore.ai Messenger user.

Column Description
Name Displays the Kore.ai Messenger user name, presence indicator, and selection box.
Department If defined in the Kore.ai Messenger user profile, the company department of the Kore.ai Messenger user.
Title If defined in the Kore.ai Messenger user profile, the company title of the Kore.ai Messenger user.
Status Displays the Kore.ai Messenger user status. One of:
  • Active - The user is active and can interact with other Kore.ai Messenger users. The Status of an Active user can be changed only to Suspend or Deactivate.

  • Suspended - The user is suspended by an administrator. The user cannot log on to Kore.ai, however, messages can still be sent to the suspended user. The Status of a Suspended user can be changed only to Activate or Deactivate.

  • Locked - The user exceeded the maximum number of log on attempts. The Status of a locked user can be changed to Unlock, Suspend, or Deactivate.

  • Inactive -The user was invited, but has not completed enrollment.
Last Logged On The date timestamp that the user last logged on.

This section describes the commands available on the Action bar.

The list of entries for user accounts in your company can be very large. You can group user accounts by Title, for example, Technical LeadVice President, or Developer, or by Department.

To group users, in the Grouped by drop-down list, select an option for grouping, for example, Department, as shown in the following illustration.

After you group user accounts, you can click the Name, for example, Product Management to view all user accounts in that group.

To remove the grouping, in the Grouped by drop-down list, select None.

The list of entries in an admin console table can be very large depending on the size of your company, for example, a list of users or teams. To find one or more specific users, groups, or teams, in the Search field, enter at least three characters and then press enter.

Note: The number of search terms in a search query is unlimited, however, no more than the first 20 characters of each search term is used to return search results.

To view all entries, clear the search field, and then press the Enter key.

The list of entries in an admin console table can be very large depending on the size of your company, for example, a list of users or teams. To view users within a Status group, you can filter on the Status in the list of users. In the Filtered by drop-down list, select an option for filtering as shown in in the following illustration.

To remove the filtering, in the Filtered by drop-down list, select None.

In This Section

Next Steps

You may need to manage your unmanaged users in your domain, for example, to change an unmanaged user to a managed user. For more information, see Working with Unmanaged Users.

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