Viewing System and User Events

On the Audit Report page in the Kore.ai Enterprise Admin Console in the Analytics module, you can view Kore.ai system and user-generated events. For example, a system-generated event could be a periodic Microsoft® Active Directory® Sync. An example of a user-generated event could be the addition of a new user. Using the controls on Audit Report page you can select event categories, events and time periods to drill-down and filter events as needed. Kore.ai audit reports also list error messages that can help you to troubleshoot system issues or when you create a Kore.ai service request.

The following illustration shows an example of the Audit Report page in the Kore.ai Analytics module:

To sort the list of column values, click the Arrow Up  icon or Arrow Down icon to the right of a column name. The following list describes the columns displayed in the admin console table.

Column Description
Date/Time The date and time of the system or user event in YYY-MM-DD HH:MM AM/PM Time Zone, for example, 2015-09-11 02:10 PM EDT. Click the row for more details of the event.
Category The system category of the system or user event. Results can be filtered on this field.
Name The system name for the user or system event.
Description The description for the user or system event.

This section describes the controls on the Action bar on the Audit Report page:

The list of entries in an admin console table can be very large depending on the size of your company, for example, a list of users or teams. To find one or more specific auditing events, in the Search field, enter at least three characters and then press enter.

Note: The number of search terms in a search query is unlimited, however, no more than the first 20 characters of each search term is used to return search results.

To view all entries, clear the search field, and then press the Enter key.

In the View Options section, you can narrow the list of events by date range, category, and name. For example, in the following illustration, the list of events is filtered to show only user invites between October 1, 2015 and Nov 15, 2015.

To set a date range, click the Calendar  icon to display the Date Picker. Click the left and right arrow icon to change the month, and then click the day that you want as shown in the following illustration for October 1, 2015.

In the Event Category field, you can show All events, or select a specific category from the drop-down list as shown in the following illustration.

Based on the Event Category field selected, you can choose All or a specific event by name in the Event Name filter. In the following illustration, there are three events available for filtering by event when the Event Category is set to Account.

In This Section

Next Steps

To get started with audit reports, you will probably want to set up filters to capture the specific events or user events. For more information, see Define System Event Reports.

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