Working with a Managed User

On the Managed Users tab on the Users page in the Users & Teams module in the Kore.ai Enterprise Admin Console, you can click a managed user in the Name column to view and modify user status, group membership, compliance, and assigned message control templates on the < User > page. You can also review and edit user profile information and reset the user password if needed.

The following illustration shows an example of the < User > page.

You can view the following user account activity information on the < User > page:

  • User name and email address or mobile number used to register with Kore.ai Messenger.
  • Date and time when the user last logged in to Kore.ai Messenger.
  • User Status
  • Admin Role, if any
  • Application Role restrictions, if any
  • Transfer of Primary Master Admin role, for Primary Master Admin only
  • User profile picture
  • Profile information such as company title, telephone, address, and so forth
  • Groups that the user belongs to
  • Edit Groups
  • Reset Password, if SSO is not enabled
  • Managed teams that the user is a member of
  • Assigned message control templates
  • Number of compliance items
  • Custom Admin roles assigned, if any
  • Active sessions

In This Section

Next Steps

After you modify the settings for one managed user, you may want to review other managed users. For more information, see Managing Your Users.

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