Working with Managed Teams

On Managed Teams tab on the Teams page, in the Kore.ai Users & Teams module in the Enterprise Admin Console, you can add new teams, view existing teams, suspend teams, and if desired, unmanage a managed team. You can also view the number of members for each team, the type of team as a public or private team, and the current status of the team as active or suspended.

When you add an unmanaged team as managed team, any of your domain members in the unmanaged team that are unmanaged users are automatically added and billed as managed users. Any external users that are members of the unmanaged team are also billed as managed members when the team is added to your company as a managed team.

Note: Only Kore.ai managed teams are listed on the Managed Teams page. For more information on adding unmanaged teams as managed teams, see Working with Unmanaged Teams.

There are no restrictions on the number of teams a managed user can create or own on an enterprise paid plan. The following illustration shows an example of the Managed Teams tab on the Teams page, in the Kore.ai Users & Teams module:

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To sort the list of column values, click the Arrow Up  icon or Arrow Down  icon to the right of a column name. The following list describes the columns displayed in the admin console table.

The following table describes the columns in the Managed Teams table.

Column Description
Team Name Displays the name of managed team name. When you click a Team Name, the Team Admin Console is displayed. For more information, see About the Kore.ai Team Admin Console.
Members The total number of team members, including the Team Owner, that are managed users or unmanaged users.
Description Displays the team charter that provides a description of the team, or for example, how the team should be used in the domain.
Status Displays the status of the team. One of:
  • Active - The team is active and can be used by team members. The Status of an Active team can be changed only to Suspend or Unmanage.

  • Suspended - The team is suspended by an administrator. The team cannot be used by team members, however, messages can still be sent to the suspended team. The Status of a Suspended team can be changed only to Activate.

This section describes the commands available on the Action bar.

The list of entries in an admin console table can be very large depending on the size of your company, for example, a list of users or teams. To find one or more specific teams, in the Search field, enter at least three characters and then press enter.

Note: The number of search terms in a search query is unlimited, however, no more than the first 20 characters of each search term is used to return search results.

 

Click the Add new team to display the Create a new Team dialog. For more information, see Create a New Team.

Select one or more managed teams, and then in the Group Action drop-down list on the Action bar, select Unmanage or Suspend. For more information, see Unmanage a Team.

In This Section

Next Steps

After you add or unmanage teams, you may need to view or modify the team participants. For more information, see Managing Users.

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