Password policies for Kore.ai Messenger managed users can only be defined if Single Sign-On (SSO) is disabled because authentication, including password policy is part of the SSO configuration. To enable password policies for managed users, you must disable SSO authentication. For more information, see Using Single Sign-On.
When SSO is disabled, you can define the settings for managed user password policies as shown in the following illustration. For more information, see Create a Password Policy.