Defining a Password Policy

On the Kore.ai Password Policy page in the Security module of the Enterprise Admin Console, you can define and enable minimum password length, requirement for inclusion of special characters, and password expiration policies for Kore.ai account passwords used to log on Kore.ai when Single Sign-On (SSO) is not used.

Kore.ai Messenger password policies give you the capability to ensure all Kore.ai account passwords in your domain for managed users are complex and secure.

You can define password policies to ensure your domain managed users create and use complex passwords. Long passwords with numerical, alphabetical, and special characters can help to prevent access to Kore.ai accounts by malicious attackers.

The following illustration shows the controls on the Password Policy page in the Security module of the Enterprise Admin Console.

The following table describes Password Policy page controls.

Column Description
Minimum Password Length Defines the minimum number of characters you can use in a Kore.ai password
Include Numeric Values Enables or disables the requirement of numerical characters in a Kore.ai password.
Include Alphabets Enables or disables the requirement of alphabetical characters in a Kore.ai password.
Enforce UPPER CASE Letters Enables or disables the requirement to have upper case letters in a Kore.ai password.
Enforce lower case Letters Enables or disables the requirement to have lower case letters in a Kore.ai password.
Include Special Characters Enables or disables the requirement of special characters in a Kore.ai password. Valid special characters are:

! - Exclamation mark
@  At Symbol
#  Number symbol
$  Dollar symbol
^  Caret symbol
&  Ampersand
%  Percentage
*  Asterisk
_  Underscore
-   Hyphen
"   Double quotes
.   Period

Enable a password expiration policy Enables or disables password expiration. If enabled, you can define a Password expiry period and the number of Days before user is notified.
Apply this change to existing users Enables or disables if changes saved must be enforced by current users or only new managed users in the domain.

In This Section

Next Steps

A new password policy takes effect at the next managed user log on. For more information, see Create a Password Policy.

If you are already using Single Sign-On and want your managed users to log on using passwords defined by a password policy, you must first disable SSO. For more information, see Enable Password Policies.

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