Working With Unmanaged Users

On the Unmanaged Users tab on the Users page in the Users & Teams module in the Kore.ai Enterprise Admin Console, you can review and, if desired, add an unmanaged user to your domain as a managed user that you can manage and control in your domain.

Unmanaged users in your domain cannot be controlled by the Enterprise Admin or admin user. After you change an unmanaged user to a managed user, a notification is sent by email to the user.

The following illustration is an example of the Unmanaged Users tab on the Users page in the Users & Teams module.

The following list describes the columns displayed for each user.

Column Description
Name Displays the Kore.ai Messenger user name for the unmanaged user.
Department If defined in the Kore.ai Messenger user profile, the company department of the user.
Title If defined in the Kore.ai Messenger user profile, the title of the user.
Source The Kore.ai Messenger user enrollment method for the user. One of:
  • Email Invite - An email invitation was sent to the user to enroll. For more information, see Enrolling a New User .
  • Bulk Invite - An email invitation was sent using a bulk invite. For more information, see Enrolling Many Users.
  • Bulk Import - An email invitation was sent using import. For more information, see Importing Users and User Data.
  • AD/Sync/Import - An email invitation was sent to the user using an Active Directory synchronization. For more information, see Synchronizing Users from Active Directory.
  • Signed Up User - The user enrolled directly from the web.
Status Displays the Kore.ai Messenger user user status. One of:
  • Activated - The user is active and can interact with other unmanaged Kore.ai Messenger users.
  • Not Activated - The user was invited to join Kore.ai Messenger but has not yet signed up.

This section describes the commands available on the Action bar.

The list of entries for user accounts in your company can be very large. You can group user accounts by Title, for example, Technical LeadVice President, or Developer, or by Department.

To group users, in the Grouped by drop-down list, select an option for grouping, for example, Department, as shown in the following illustration.

EntGroupByDept.png

After you group user accounts, you can click the Name, for example, Product Management to view all user accounts in that group.

To remove the grouping, in the Grouped by drop-down list, select None.

The list of entries in an admin console table can be very large depending on the size of your company, for example, a list of users or teams. To find one or more specific users, groups, or teams, in the Search field, enter at least three characters and then press enter.

Note: The number of search terms in a search query is unlimited, however, no more than the first 20 characters of each search term is used to return search results.

In This Section

Next Steps

You may have previously invited a company user to join Kore.ai Messenger. By default, reminder emails are sent to invited users to enroll into Kore.ai Messenger and activate their account. After 15 days, if the account is still inactive, you may want to resend an invite to join Kore.ai. For more information, see Inviting an Unmanaged User to Join Kore.ai Messenger.

Comments