Working with Message Trace

In the Compliance module, on the Message Trace page, you can create and manage your message traces. A message trace in the Kore Enterprise Admin Console is a powerful tool that you can use to create searches for, view, and then trace the message flow sent to and from managed users in your domain. In a message trace, you can see, for example, all of the messages sent to and from a specific user or group of users, including the message flow for recipients of the message. You can see if a sent message was read, forwarded, or deleted by the recipient. If you want to recall the message, you can recall the message not only from the sender, but from any recipient including forwarded messages from those recipients.

The following illustration is an example of the Message Trace page in the Compliance module.

The following list describes the columns displayed for each message trace.
Control Description
Message Trace Name The name of the message trace search displayed in the Enterprise Admin Console.
Last Modified The date timestamp when the message trace search was modified last.
Last Accessed The access timestamp when the message trace search was last accessed by any user.
Click to view details for the message trace summary information to include:
  • Created By - The users that created the message trace search.
  • Created On - The timestamp when the original message trace search was created.
  • Last Modified by - The name of the user that modified the message trace search last.
  • Last Modified On - The timestamp when the message trace search was modified last.
  • Users - The number of Kore users included in the search results.
  • Items Summary
    • Users/Messages - The number of Kore users included in the search results and the total number of messages for those users.
    • Spaces/Rooms/Comments/Direct Messages - The total number of spaces, rooms, posts, and direct messages included in the search results.
  • On Hold Duration - The duration specified for the search for the retention of messages in the search result.

To view the search criteria for the message trace, click View Search Criteria.

Click to open the Viewing results for Message Trace - < Search Name > page to display message trace search results for users and spaces. For more information, see View Message Trace Search Results.

This section describes the commands available on the Action bar.

The list of entries in an admin console table can be very large depending on the size of your company, for example, a list of users or spaces. To find one or more specific users, groups, or spaces, in the Search field, enter at least three characters to begin find-as-you-type. For example, enter ra and any matching entries are displayed as shown in the following illustration.

Note: The number of search terms in a search query is unlimited, however, no more than the first 20 characters of each search term is used to return search results.

To view all entries, clear the search field, and then press the Enter key.

Click the  button to display the Define a new Message Trace dialog that you can use create a new message trace search. For more information, see Define a Message Trace Search.

Click the  button to copy the selected message trace search and create a new message trace search based on the original search using the Copy of < Message Trace Search Name > naming syntax.

Click the  button to delete the selected message trace search. For more information, see Delete a Message Trace Search.

You can display the current results for user accounts in a message trace. For more information, see View Message Trace Search Results. The following illustration is an example of the Viewing Results for Message Trace - < Search Name > page.

On the header row, you can view the number of users and total number of messages returned based on the search criteria. Search results are grouped by first by user, and then by message thread.

Each message thread shows the message type icon, for example, chat or email, thread or room title, number of messages in that thread, and the timestamp of the most recent message in that thread.

After you expand an message, you can click the Message Info  icon to open the Message Info dialog. One or more tabs are displayed with message information such as Author, Sender, Message ID, Size, Sent timestamp, and so forth.

The following illustration is an example of the Message Info dialog with the Trace tab displayed and the Recall Message button visible. For more information, see Recall a Message.

In This Section

Next Steps

After you define your message trace search, you may want to review your default message retention policy. For more information, see Managing Retention Policy.

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