Using Single Sign-On

On the Kore.ai Single Sign On page in the Security module of the Enterprise Admin Console, you can configure Single Sign-On (SSO) authentication for your Kore.ai  managed users using either the OpenID Connect, Security Assertion Markup Language (SAML), or WS-Federation sign-on protocol. With SSO, your managed users can log on once, for example, to your company account, and when accessing their Kore.ai Messenger application using the same logon credentials.

SSO enables easy access to the Kore.ai Messenger application using your existing identity provider. For example, using the WS-Federation sign-on protocol, you can enable a user to sign on to the Kore.ai Messenger application using Microsoft® Active Directory® server credentials.

The following illustration shows the Single Sign On page in the Enterprise Admin Console Security module.

In This Section

Next Steps

If you do not use SSO authentication, default Kore.ai password policies are used when the managed user defines their password. You may want to modify the default password policy settings for your Kore.ai Messenger domain managed users. For more information, see Defining a Password Policy.

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