Message Control Module Overview

In the Kore.ai Message Control module of the Enterprise Admin Console, you can define and apply security policies on a message based on sender and recipient configurations, and then based on the policy, you can continue to control the message for the entire lifespan of the message even after it is sent.

So what is Message Control?

Message control can be used to control the delivery and access of a message based on date, time, and even a location. When delivered, your policies can specify how a user can interact with a message, such as the ability to copy, forward, or save a message. You can also specify message expiration based on a date, a time or elapsed time, and the number of views.

If you regularly apply polices to a message, you may want define a set of message control policies in a message control template. You can use then use the message control template for any of your messages whenever message control policies are needed, and in addition, you can share your message control template with other users, for example, other team members. For more information, see Creating Message Control Templates.

To enforce the use of message control policies for users in your organization, you can define messaging rules that are applied to message exchanged between users, groups, and between team members. For more information, see Defining Messaging Rules.

The following illustration shows the Message Control module with the Templates page displayed.

In This Module

The Message Control module is comprised of the following pages:

  • Templates Page

    On the Templates page in the Kore.ai Message Control module in the Enterprise Admin Console, you can create message control templates to apply message control policies for message delivery, access, interaction, and expiry. As an Enterprise Admin, you can publish message control templates to make them available for users and groups in your domain.

  • Messaging Rules Page

    On the Messaging Rules page in the Kore.ai Message Control module in the Enterprise Admin Console, you can define and manage the messaging rules used to determine which message control template to apply to a message based on the sender and the recipient. After you define a message control template, you can enforce the use of the message control template for specific users, groups, or distribution list when sending messages.

  • Geo-Fence Locations Page

    On the Geo-Fence Locations page in the Kore.ai Message Control module of the Enterprise Admin Console, you can create and share a geo-fence. Geo-fences can be used by Kore.ai Messenger users to define delivery and access policies for Kore.ai messages based on a specific geographical location of the recipient.

Next Steps

To get started with message control templates for your users, groups, and teams, you need to create a new template or select an existing template to modify. For more information, see Creating Message Control Templates.

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